At Luusso, we value your satisfaction and strive to ensure every order meets your expectations. If for any reason you’re not completely happy with your purchase, please review our return policy below.

1. Return Eligibility

• Returns are accepted within 14 days of delivery.

• Items must be unopened, unused, and in their original packaging.

• For hygiene and safety reasons, we cannot accept returns of opened or used products.

2. Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original method of payment within 5–7 business days.

3. Damaged or Incorrect Items

• If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery.

• Email us at contact@luusso.com with your order number and photos of the issue. We’ll promptly arrange a replacement or full refund at no extra cost.

4. How to Start a Return

• Reach out to our support team at contact@luusso.com.

• Include your order number and reason for return.

• We’ll guide you through the return process step by step.

Thank you for choosing Luusso Premium Bamboo Toilet Paper — we’re here to help if anything goes wrong.